Employee of the Quarter
Sam received multiple nominations from teams across the office. Sam always goes the extra mile to help customers, carriers, and her teammates. She comes in every day positive, upbeat, and is always willing to help.
Samantha Bugay - Operations Representative
What I do: As an Operations team member, my priorities are accurate execution and professional customer service through the complete order lifecycle. I work closely with a diverse customer base to provide assistance with order entry, scheduling, status updates, and billing concerns. My daily responsibilities focus on aligning with customers and carriers to ensure needs are met, resolving billing discrepancies, and providing support and communication to our customers and the Reliant Transportation team.
Why it Matters: The work I do ensures a positive experience and prolonged customer relationships. Consistent communication and meticulous performance is pivotal to be successful in this industry, and is what sets Reliant apart from the competition. The hard work we put in daily instills trust in the carriers we work with and the customers we serve.