15 Aug 2013

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KEY ELEMENTS OF RESPECT

 

Respect is one area that many companies in the transportation services industry struggle with, yet it is one aspect of corporate culture that employees generally want the most.  Being respectful is often as simple as the applying the Golden Rule; treating others the way you would want to be treated!

We all work closely with customers, carriers, and co-workers on a daily basis; they are all worthy of respect.  Treating all of them with respect will result in a positive and more productive environment for everyone.  Here are a few indications that you are treating others with respect:

  1. You are positive, polite and professional
  2. You treat everyone equally
  3. You listen and think before you speak or act
  4. You have rely on facts, instead of assumptions
  5. You look for opportunities to praise others when they do well

There are days when this is more difficult to do than others; everyone has a bad day.  When those days come about, watch for these indications that you may be behaving in a less than respectful manner:

  1. You were short, condescending, or rude when dealing with someone
  2. You find yourself showing up late for work or meetings
  3. You are involved in gossip or talking behind someone’s back
  4. You are complaining about something, instead of trying to solve the problem
  5. You interrupt someone or don’t listen to what they are trying to say

All of these are damaging behaviors and can ruin relationships with co-workers, customers, and carriers.  Just paying attention to these behaviors is a start; avoiding or preventing these behaviors in the future is the goal!

Earning respect takes more work, but at the end of the day, being respected by others is the key to building successful relationships.  A couple ways to earn the respect of others are:

  • Pull your own weight and follow through on what you said you would do,
  • Include others in meetings and decision-making, and listen to their contributions, and
  • Be consistent and try to avoid changes in how you behave around others.

As a Logistics Professional, once you earn the respect of others, you will find that professional relationships are mutually beneficial and your day-to-day business will be more enjoyable!

 We all work closely with customers, carriers, and co-workers on a daily basis; they are all worthy of respect.  Treating all of them with respect will result in a positive and more productive environment for everyone.  Here are a few indications that you are treating others with respect:

  1. You are positive, polite and professional
  2. You treat everyone equally
  3. You listen and think before you speak or act
  4. You have rely on facts, instead of assumptions
  5. You look for opportunities to praise others when they do well

There are days when this is more difficult to do than others; everyone has a bad day.  When those days come about, watch for these indications that you may be behaving in a less than respectful manner:

  1. You were short, condescending, or rude when dealing with someone
  2. You find yourself showing up late for work or meetings
  3. You are involved in gossip or talking behind someone’s back
  4. You are complaining about something, instead of trying to solve the problem
  5. You interrupt someone or don’t listen to what they are trying to say

All of these are damaging behaviors and can ruin relationships with co-workers, customers, and carriers.  Just paying attention to these behaviors is a start; avoiding or preventing these behaviors in the future is the goal!

Earning respect takes more work, but at the end of the day, being respected by others is the key to building successful relationships.  A couple ways to earn the respect of others are:

  • Pull your own weight and follow through on what you said you would do,
  • Include others in meetings and decision-making, and listen to their contributions, and
  • Be consistent and try to avoid changes in how you behave around others.

 

As a Logistics Professional, once you earn the respect of others, you will find that professional relationships are mutually beneficial and your day-to-day business will be more enjoyable!

Respect pass

 

Why wouldn’t you want to?

– Rob Knaak

 CFO / Controller

Reliant Transportation

 

 

EXTERNAL LINKS FOR SUPPLEMENTAL READING:

  1.  http://oxforddictionaries.com/us/definition/american_english/respect
  2. http://www.creditworthy.com/3jm/articles/cw81706.html
  3. http://humanresources.about.com/od/workrelationships/a/demo_respect.htm
  4. http://www.lorman.com/newsletter/article.php?article_id=694&newsletter_id=150
  5. http://employers.helium.com/how-to/13033-how-to-give-respect-in-the-workplace 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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